Shipping policy

SHIPPING POLICY

Last Updated: 24 September 2026

At Dust of Gods India - Trade Name: Dust of Gods India and Trade Name: Artify (Proprietor: Geeta) - GSTIN: 27DANPS2120D1ZU - Add: 103, B1W2, Green Groves Apartment, Wagholi, Pune, India - 412207., every order is prepared with care. From premium streetwear to limited-edition pieces, we aim to make sure your order reaches you safely, securely, and within the estimated delivery timeline.

1. ORDER PROCESSING

Once your order is successfully placed, our team begins processing it.

  • Orders are generally processed within 2–5 business days.

  • Made-to-order, customized, limited-edition, or specially processed products may require additional time.

  • Orders placed on weekends or public holidays are processed on the next business day.

  • During product launches, sales, festive periods, or unusually high order volumes, processing may take longer than usual.

Please note that order processing time and shipping/transit time are separate.

2. DELIVERY TIME

After your order has been dispatched, estimated delivery times are generally:

Destination Estimated Delivery
Metro Cities in India 2–5 business days
Other Locations in India 3–7 business days
Remote / Extended Service Areas 5–10 business days
International Orders Up to 20–30 business days

International delivery timelines can vary depending on the destination country, geography, customs clearance, local courier networks, remote-area accessibility, and other logistical factors.

The 20–30 business day international delivery window is an estimate and not a guaranteed delivery date. Certain destinations may experience additional delays due to customs or local logistics.

The delivery timeline begins after dispatch, not from the date the order is placed.

3. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Dust of Gods may offer free shipping, prepaid shipping offers, or other promotional shipping rates. Such offers may be subject to specific terms and conditions.

4. ORDER TRACKING

Once your order has been dispatched, tracking information will be shared through the contact details provided during checkout.

Please allow some time for tracking information to become active after dispatch.

5. DELIVERY ATTEMPTS

Please ensure that your delivery address, phone number, and other contact details are accurate.

If a shipment cannot be delivered because of an incorrect address, unavailable recipient, unreachable phone number, or repeated failed delivery attempts, the package may be returned to us.

Additional shipping charges may apply if a returned shipment needs to be re-dispatched.

6. ADDRESS CHANGES

Please contact us as soon as possible if you entered an incorrect delivery address.

We will try to assist with an address correction before dispatch. However, address changes cannot be guaranteed once an order has been shipped.

7. DELAYED ORDERS

Delivery delays can occasionally occur due to circumstances outside our control, including:

  • Customs clearance

  • Weather conditions

  • Natural disasters

  • Transportation disruptions

  • Public holidays

  • Courier operational issues

  • Incorrect or incomplete address information

  • Regional restrictions

  • High-volume periods

  • Other unforeseen circumstances

For international shipments, customs processing and local delivery conditions can significantly affect the final delivery date.

8. LOST OR DAMAGED SHIPMENTS

If your package appears to be lost, damaged, tampered with, or incorrectly delivered, please contact us as soon as possible.

For damaged or tampered packages, we recommend:

  1. Photographing the package before opening it.

  2. Recording an unboxing video where possible.

  3. Keeping the original packaging.

  4. Contacting us with your order number and relevant photographs/videos.

We may coordinate with the courier partner to investigate the shipment.

9. PARTIALLY DELIVERED ORDERS

Orders containing multiple products may occasionally be shipped in separate packages depending on product availability, processing, or logistics requirements.

You may therefore receive separate tracking details for different shipments.

10. COD ORDERS

For Cash on Delivery (COD) orders, delivery is subject to COD availability at the delivery address.

The courier may contact you before delivery to confirm the shipment.

11. INTERNATIONAL SHIPPING

Dust of Gods India ships internationally to selected destinations where shipping services are available.

International orders generally take up to 20–30 business days after dispatch, depending on the destination's geography and logistics infrastructure.

Delivery times may vary based on:

  • Destination country and region

  • Distance and geographical accessibility

  • Customs clearance

  • Local postal/courier services

  • Import procedures

  • Remote-area delivery

  • Local holidays or restrictions

  • Weather and transportation conditions

For certain remote or difficult-to-service destinations, delivery may take longer than the estimated timeframe.

12. CUSTOMS, DUTIES & IMPORT TAXES

International orders may be subject to customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, all such charges are the responsibility of the customer.

Dust of Gods India is not responsible for delays caused by customs authorities or for charges imposed by the destination country.

Customers are responsible for complying with applicable import requirements in their country.

13. UNDELIVERED / RETURNED SHIPMENTS

If a shipment is returned to Dust of Gods because of an incorrect or incomplete address, recipient unavailability, refusal of delivery, incorrect contact information, repeated failed delivery attempts, or refusal to pay applicable charges, the order may be treated as an undelivered shipment.

Re-shipping may be subject to additional shipping charges.

14. SHIPPING & RETURNS

Shipping timelines do not alter the eligibility or conditions under our Returns & Exchange Policy.

Please review our Returns & Exchange Policy for information regarding returns, exchanges, and eligible products.

15. CONTACT US

For questions regarding your shipment, please contact:

Dust of Gods India
Email: support@dustofgods.in
Legal: legal@dustofgods.in
Escalations: escalations@dustofgods.in

Trade Name: Dust of Gods India and Trade Name: Artify (Proprietor: Geeta) - GSTIN: 27DANPS2120D1ZU - Add: 103, B1W2, Green Groves Apartment, Wagholi, Pune, India - 412207.

Please include your Order Number when contacting us regarding an order.

IMPORTANT

By placing an order with Dust of Gods India, you acknowledge that delivery timelines are estimated and may vary based on destination, geography, customs, courier operations, and other circumstances beyond our control.

For international orders, delivery may take up to 20–30 business days after dispatch, and certain destinations may require additional time due to customs or local logistics.

Dust of Gods India reserves the right to update this Shipping Policy from time to time.